Where are you located?
Inland Empire, CA

Do you offer wholesale?
Yes! We offer wholesale and would love to wholesale to you! Email us to inquire about our wholesale options and pricing: ambercottagecompany@gmail.com

Where do you ship to?
We currently ship anywhere in the USA.

Which mail carriers do you use?
For USA orders, we ship via USPS and UPS and charge a flat rate of $8.95 regardless of order size. 

 How long will it take to get my order via mail? 

We are generally very quick to pack and ship, especially for small business. Typically, orders will ship the next day (M-F) however, in more rare cases please allow up to 3 business days for your order to ship - especially during busy launches, restocks etc. Once shipped, packages will arrive within 3-5 business days. There is always a "current lead time" listed in the banner/top of the website.

How does local pickup work?
Please email me for local orders and pick up! If you choose this route, please do not place the order through the website, and contact me directly to place your order instead. 

Can I send a gift to a friend, family or loved one?
Of course, be sure to use their shipping address if you want it sent directly to them!

 

Do you accepts returns or exchanges?
We do not offer refunds. However, if your item arrives damaged (broken glass), we will happily offer a replacement. If you are absolutely unhappy about an item you ordered, please reach out via email to see if we can make it right: ambercottagecompany@gmail.com

Stolen packages, packages delivered to the wrong address, or entering your address incorrectly:
If UPS/USPS fails to deliver your package correctly or if your package is stolen, this is not the responsibility of Amber Cottage Company. You will be prompted to file a claim through the carrier for a full refund — a mishap such as this is completely out of our hands and is solely to responsibility of the carrier. Please be sure to ship your candles to a reliable address that doesn't have frequent delivery issues. 

Please always be sure to double check your ship to address at check out. If you input the wrong ship to address, the package will be returned to Amber Cottage Co. and there will be a $8.95 re-ship fee since we don't get a refund on shipping when it's returned to sender and we have to pay for shipping twice.

What if my order arrives broken or damaged?
If this happens, we've got you covered. Please email us a photo of the following ASAP:

1. a photo of the damaged item up close
2. a photo of the box, showing all packaging used to protect the item
3. a photo of the shipping label on the box

Please send your email to ambercottagecompany@gmail.com (please do not DM us about this as it's easy to lose track of this information)